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FAQs

Frequently Asked Questions

What is the difference between an urgent care and a walk-in clinic?
When do I use an urgent care versus an emergency room?
Will my insurance pay for urgent care visits?
What insurance do you accept?
How long will I have to wait?
Im a new patient. What do I need to bring with me?
What if I need a lab test or an X-ray?
What if I need to see a specialist?
Where is Sand Canyon Urgent Care located, and what are your hours?


1.  What is the difference between an urgent care and a walk-in clinic?

They both serve the purpose of treating patients for minor emergencies without having to make an appointment to be seen. 70% of all ER visits can be taken care of in an urgent care medical center.


2.  When do I use an urgent care versus an emergency room?

If you are having chest pain, feel faint, or have severe shortness of breath, then you should directly go to the emergency room. Seventy percent of most ER visits can be handled in an urgent care setting. This includes most sport injuries, lacerations, coughs, colds, rashes, eye emergencies, ear aches, sore throats, and most other common illnesses.


3.  Will my insurance pay for urgent care visits?

Most insurance companies do cover urgent care visits, but we recommend you consult with your insurance company for more information. Many insurance companies require co-pays, which should be listed on your insurance card. If your co-pay is not listed, our urgent care staff will not collect a payment at your time of service. You will receive a bill from Sand Canyon Urgent Care for any outstanding balance due.


4.  What insurance do you accept?

We have contracts with many PPO providers, and currently one HMO provider. Please visit our Insurance Info page for a complete listing.


5.  How long will I have to wait?

Patients are seen on a first-come, first-served basis and depending on the severity of the illness or injury. We do our very best to get you in and out, door to door, within an hour.

Some patients are brought to our urgent care with serious medical problems and may need to be seen immediately for treatment. Some patients are in the waiting room for lab tests or X-rays and are not there to be seen by the doctor.


6.  Im a new patient. What do I need to bring with me?

Please bring photo ID and your insurance card. Please visit our Insurance Info page for accepted insurances and forms you can complete prior to your arrival to expedite check-in.


7.  What if I need a lab test or an X-ray?

If the physician orders lab or X-rays, our technicians will perform the tests while you wait. Our physicians will review all X-rays before you leave. After the lab tests have been reviewed (this may take more than one day), the physician will call you with the results.


8.  What if I need to see a specialist?

If the physician feels you need to see a specialist right away, such as an orthopedist, our staff will call and make the arrangements. We will provide you with the necessary test results, including a CD copy of your x-rays, to take with you.


9.  Where is Sand Canyon Urgent Care located, and what are your hours?

Sand Canyon Urgent Care is located on the corner of Irvine Center Drive and Laguna Canyon Road. The closest cross streets are Sand Canyon Drive and Irvine Center Drive. Our address is 15775 Laguna Canyon Rd, Suite 100 Irvine, CA 92618, located in the heart of Orange County. Our phone number is 949.417.0272. Our hours of operation are M-F 8am 7pm and Saturday 9am 5pm. We are closed on Sunday.


Location

Sand Canyon Urgent Care
15775 Laguna Canyon Rd, Suite 100
Irvine, CA 92618

Phone - 949.417.0272
Fax - 949.417.0276

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Hours

Mon-Fri: 8:00am to 7:00pm
Sat: 9:00am to 5:00pm
Sun: Closed

Forms

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Sand Canyon Urgent Care - 15775 Laguna Canyon Rd, Suite 100 Irvine CA 92618 - Phone: 949.417.0272